Every Mahro order is carefully packed by hand in British Columbia before making its way to your home.

Orders are typically processed within 2–5 business days. As each product is hand-poured in small batches, processing times may vary slightly during busy periods. We believe beautiful things are worth the wait. Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey.

Shipping rates are calculated at checkout based on your location and the size of your order.

We currently ship throughout Canada. If you're located outside of Canada, please contact us at hello@mahro.ca, and we'll do our best to assist you.

Please note that international shipments may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.

If a package is returned to us due to an incorrect or incomplete shipping address, additional shipping charges may apply to resend your order.

Because our home fragrance products are personal-use items, all sales are final and we are unable to accept returns or exchanges.

If your order arrives damaged or you receive the wrong item, please email us at hello@mahro.ca within 48 hours of delivery. Include your order number along with photos of the product and packaging so we can make it right as quickly as possible.

If you need to change or cancel your order, please contact us within 24 hours of placing it.

While we'll always do our best to accommodate your request, we cannot guarantee changes once your order has entered the packing or shipping process.

We're always happy to help.

If you have any questions about your order, shipping, or our products, please reach out to us at hello@mahro.ca.